Last Updated: August 6, 2026
F360 ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our facilities, or interact with our services.
1. Information We Collect
1.1 Information You Provide to Us
Name, date of birth, gender, and contact details (email, phone number, address)
Emergency contact information
Health and fitness information you choose to share (e.g., medical conditions, injuries, fitness goals)
Payment and billing information (processed securely by our payment provider)
Membership and booking history
Communications you send us (emails, enquiries, feedback)
1.2 Information Collected Automatically
IP address, browser type, and device information
Website usage data (pages visited, time spent, referring pages) via cookies and similar technologies
Access logs from key fobs, membership cards, or check-in systems
1.3 Information from Third Parties
Payment confirmation from payment processors
Information from social media platforms if you interact with us through them
2. How We Use Your Information
We use the information we collect to:
2.1 Create and manage your membership account
2.2 Process payments and send billing communications
2.3 Book and manage classes, personal training sessions, and facility access
2.4 Communicate with you about your membership, schedule changes, and promotions
2.5 Ensure your safety, including using emergency contact and health information in the event of an incident
2.6 Improve our facilities, services, and website
2.7 Comply with legal and regulatory obligations
2.8 Send you marketing communications, where you have consented to receive them
3. Legal Basis for Processing
We process your personal data on the following bases: performance of your membership contract with us, your consent (e.g., for marketing communications), our legitimate business interests (e.g., improving our services), and compliance with legal obligations under UAE law.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
4.1 Payment processors and billing service providers
4.2 Staff and trainers who require access to deliver our services
4.3 IT and website service providers who support our systems
4.4 Government or regulatory authorities, where required by law
4.5 Professional advisors (e.g., legal, accounting) as needed
We require all third parties to respect the security of your data and to treat it in accordance with the law.
5. Cookies
5.1 Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from.
5.2 You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.
6. Data Retention
6.1 We retain your personal information for as long as your membership is active, and for a reasonable period afterward to comply with legal, accounting, and reporting requirements.
6.2 Health and fitness information is retained only as long as necessary for the purposes it was collected and is deleted or anonymized when no longer needed.
7. Data Security
7.1 We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7.2 While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have the right to:
8.1 Access the personal information we hold about you
8.2 Request correction of inaccurate or incomplete information
8.3 Request deletion of your personal information, subject to legal retention requirements
8.4 Withdraw consent to marketing communications at any time
8.5 Object to or restrict certain processing of your data
To exercise any of these rights, please contact us using the details below.
9. Marketing Communications
9.1 We may send you promotional emails, SMS, or other communications about classes, offers, and events if you have opted in to receive them.
9.2 You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
10. Children's Privacy
10.1 Our services are not directed at individuals under the age of [18] without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.
11. Third-Party Links
11.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
12. International Data Transfers
12.1 Your information is primarily processed and stored within the United Arab Emirates. If your information is transferred outside the UAE, we take steps to ensure it receives an adequate level of protection.
13. Changes to This Privacy Policy
13.1 We may update this Privacy Policy from time to time. Material changes will be communicated via email or notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
F360
Arabian Center Branch: Al Khawaneej St - Al Mizhar First - Al Mizhar - Dubai - Floor GF - Arabian Center Landline: 04 236 2111
International City Branch: Shops 05 – 10 China Cluster D-1, Al Warsan Area, International City - Dubai Landline: 04 431 5178
Email: Enquiry.f360@gmail.com Phone: +971 56 681 7834
